Revised on Jul 1, 2026
Provider - Aleksandr Zhukov, self-employed service provider, Tax ID (INN) 665840158406, providing access to the Service under this agreement.
Customer - an individual, sole proprietor, or legal entity that accepts this agreement.
Service - the Basalt PMS cloud platform available at basaltpms.com, designed for managing video editing projects, files, approvals, client portal, finances, and team workflows.
Platform - the Basalt PMS web app, client portal, public pages, integrations, API, notifications, and related software components.
Subscription - a paid or trial period of access to Service features under the selected Pricing Plan.
Pricing Plan - a set of features, limits, price, seats, storage, and other Service restrictions.
Auto-renewal - automatic charging for the next Subscription period using a saved payment method.
User Content - projects, videos, files, briefs, scripts, comments, messages, client contacts, financial records, and other materials uploaded by the Customer or its users.
Third-Party Services - external providers and integrations, including YooKassa, UniSender Go, Timeweb, Yandex Cloud Object Storage, Telegram, Yandex Metrica, Yandex SmartCaptcha, internet providers, and other services not fully controlled by the Provider.
The Provider grants the Customer access to the Basalt PMS cloud service for video editing project management under the selected Pricing Plan. This agreement includes elements of a software licence and service agreement. For users in Russia, the Russian-language public offer governs unless mandatory law requires otherwise.
This agreement is accepted when the Customer performs any of the following actions:
Acceptance means full and unconditional agreement with all terms. The agreement is concluded from the moment of acceptance
The Service provides cloud tools for video editing and delivery workflows: projects and tasks, role-based access control, project financial tracking, timecode video comments, file versions, cloud storage, client portal approvals, notifications, cloud storage integrations, analytics, and AI features.
When an external cloud service is connected, the Platform accesses only the data that the Customer uploads, selects, imports, or transfers through the Platform and does not receive general access to the entire external cloud account.
The specific feature set, limits, and available integrations depend on the selected Pricing Plan, company settings, and technical availability.
The Service is provided remotely in electronic form as cloud software (SaaS). Free features are activated after account registration. Paid features are activated after payment confirmation or trial start, if a trial is available. Access is provided through a web browser at basaltpms.com and related domains or subdomains. No physical delivery of goods is performed.
Current pricing plans and their costs:
| Plan | Monthly | Yearly |
|---|---|---|
| Base Camp Solo | $0 | $0 |
| Pathfinder | $14 | $140 |
| Base Camp Studio | $0 | $0 |
| Launch | $59 | $588 |
| Voyager | $119 | $1,188 |
| Odyssey | By request | Custom terms |
Additional seat prices, storage limits, and feature availability are shown in the Service interface and pricing page. The Provider may change Pricing Plan costs and features by notifying the Customer at least 30 days in advance. Price changes do not affect the current paid Subscription period.
Certain plans may include a trial period of up to 14 calendar days. A trial is granted once per account or company unless otherwise shown in the Service interface. Starting a trial may require linking a payment method and a technical charge or authorisation of a minimal amount with subsequent refund.
After the trial ends, paid features are disabled or the Subscription renews on a paid basis if the Customer enabled auto-renewal and linked a payment method.
Payment is made in advance for the selected period: monthly or yearly. The payment currency is the currency shown in the checkout interface. Payments are accepted through YooKassa / YooMoney and other methods shown in the interface if available. Bank card details are not collected or stored by the Provider; payment data is processed by the payment provider.
After successful payment, payment information is stored in the Service and paid features are activated after confirmation from the payment system.
If auto-renewal is enabled, the price for the next Subscription period is automatically charged on the expiration date using the saved payment method, based on the selected Pricing Plan, billing period, number of active seats, and applicable discounts. The Customer may disable auto-renewal in account or company settings before the next charge date.
After auto-renewal is disabled, paid access remains active until the end of the paid period and no new charge is made. If a charge fails, the Provider may retry payment, mark the Subscription overdue, restrict paid features, or downgrade the plan to free.
The Customer may request a refund by contacting us in Telegram: @basalt_pms_bot or by email at support@basaltpms.com and providing the account, company, payment, and refund reason.
For the first Subscription payment, a refund may be requested within 14 calendar days if the Customer has not materially used paid features and has not breached this agreement.
Refunds for renewals, additional seats, yearly discounts, promo codes, and individual terms are reviewed individually based on actual access provided, applicable discounts, payment fees, and legal requirements. Refunds are processed using the original payment method where technically possible within 10 business days after approval.
Some Service features depend on Third-Party Services, including YooKassa, UniSender Go, Timeweb, Yandex Cloud Object Storage, Telegram, Yandex Metrica, Yandex SmartCaptcha, internet providers, and other vendors.
The Provider is not responsible for unavailability, delays, errors, API limits, rule changes, blocks, rate limits, payment failures, notification delivery failures, or loss of access caused by third-party actions, omissions, or technical issues.
Such events are not a breach by the Provider if the Provider takes reasonable steps to restore its own part of the Service. International transfer of personal data is not carried out; all data is stored on servers in the Russian Federation.
AI features, if available, are provided as auxiliary tools for analysis, search, structuring, suggestions, recommendations, and reporting. AI outputs may be incomplete, inaccurate, or outdated. Personal data is not transferred to external AI providers separately unless the Privacy Policy and the list of processors are updated.
The Customer must independently verify AI outputs before using them for project, financial, legal, HR, or other important decisions.
The Customer retains rights to User Content uploaded to the Service. The Customer represents that it has all necessary rights and consents to upload, store, process, publish, share with clients, and use such content, including videos, audio, images, personal data of third parties, trade secrets, client materials, and intellectual property.
Illegal content, malicious files, materials infringing third-party rights, and data whose processing in the Service is prohibited by law or contract are not allowed. The Provider may restrict access to content or accounts if a violation is identified.
The Provider undertakes to: provide access to the Service within the selected Pricing Plan; take reasonable measures to maintain its own infrastructure; protect data according to the Privacy Policy; provide technical support through available channels; and notify of material changes.
The Customer undertakes to: provide accurate data; keep payment and contact information up to date; not share credentials with third parties; manage access rights within its company; not disrupt the Service through automated requests, scraping, DDoS, or bypassing restrictions; have rights to uploaded content and data; pay Subscription fees on time; and comply with this agreement and applicable law.
The Provider makes reasonable commercial and technical efforts to maintain Service availability. Unless a separate SLA or interface statement expressly provides otherwise, availability targets are non-binding and do not create compensation obligations.
Availability calculations exclude scheduled maintenance, third-party service incidents, failures of payment, email, cloud, or AI providers, Customer actions, access restrictions by networks or providers, force majeure, infrastructure attacks, and other circumstances outside the Provider's reasonable control.
All exclusive rights to the Service, source code, design, architecture, knowledge bases, documentation, branding, and other Basalt PMS materials belong to the Provider or are lawfully used by the Provider. The Customer receives a limited, non-exclusive, non-transferable right to use the Service within its functionality and Subscription term.
Copying, modifying, decompiling, selling, renting, transferring access, or creating derivative products based on the Service is prohibited unless expressly permitted by law or written consent of the Provider.
Personal data processing is carried out according to the Privacy Policy available at basaltpms.com/privacy, the Consent to Personal Data Processing, and applicable law.
The Customer is responsible for having legal grounds to transfer to the Provider personal data of its clients, employees, contractors, and other third parties.
This section applies when the Customer places in the Service personal data of third parties — its clients, employees, contractors, project participants, and other data subjects.
With respect to such data, the Customer acts as the personal data operator (controller), and the Provider acts as a party processing personal data on the Customer's instruction in accordance with Part 3, Article 6 of Federal Law No. 152-FZ of 27.07.2006 on Personal Data.
This section constitutes the Customer's instruction to the Provider to process personal data.
Purpose of processing: providing Service features (storage, processing, display, approvals, notifications, technical support) in the Customer's interest and within the selected Pricing Plan. The Provider does not determine the purposes or scope of data processed on instruction and does not use it for its own purposes.
Processing operations: the Provider may perform collection (receipt), recording, systematisation, accumulation, storage, clarification (updating, alteration), extraction, use, and transfer (provision, access) to the extent necessary for the operation of the Service and engaged processors, depersonalisation, blocking, deletion, and destruction — by automated and non-automated means.
Provider's obligations: maintain confidentiality of personal data and not disclose it to third parties except the processors listed in the Privacy Policy; apply the legal, organisational, and technical safeguards required by Articles 18.1 and 19 of the said law; store data on servers in the Russian Federation without cross-border transfer.
The Provider is not required to obtain data subjects' consent for processing on instruction — this obligation rests with the Customer.
Customer's obligations: ensure legal grounds for processing, including obtaining data subjects' consent, determine the purposes and scope of data, and the lawfulness of transferring it to the Provider and engaged processors; handle data subject and supervisory authority requests as the operator.
The Customer is solely responsible to data subjects and supervisory authorities for compliance with personal data law regarding the data it uploads.
Engaging processors: the Provider may engage the processors and third-party services listed in the Privacy Policy, provided they assume confidentiality and security obligations no less strict than those set out in this section.
Termination: upon termination of the agreement or a valid Customer request, the Provider stops processing personal data processed on instruction and deletes or returns it in the manner and within the periods set by the Privacy Policy, except data that must be retained by law.
For personal data matters, the Customer may contact support@basaltpms.com.
The Service is provided as is within available functionality. The Provider does not guarantee uninterrupted operation, absence of errors, full compliance with Customer expectations, continuous access to Third-Party Services, or absolute accuracy of analytics and AI results.
The Provider is not liable for indirect damages, lost profits, data loss caused by Customer actions, third-party service failures, Customer security breaches, deletion by company users, erroneous business decisions based on Service data, or force majeure.
The Provider's aggregate liability is limited to the amount actually paid by the Customer for the last 3 months before the event giving rise to the claim, unless mandatory law provides otherwise.
The Provider may amend this agreement, prices, features, and Service rules unilaterally. The current version is published on this page. Material changes, including paid plan price changes, are notified at least 30 calendar days in advance by email, through the Service, or another available method.
Continued use of the Service after changes take effect constitutes acceptance of the new version. Price changes do not affect the current paid Subscription period.
The parties will attempt to resolve disputes through negotiation.
A pre-trial claim must be sent in Telegram: @basalt_pms_bot or by email to support@basaltpms.com and include the Customer's name or company name, account email, company, description of circumstances, demand, and supporting materials.
The claim review period is 30 calendar days from receipt unless another period is required by law. If no settlement is reached, the dispute is referred to the competent court, subject to mandatory consumer protection and jurisdiction rules.
The agreement is effective from acceptance until termination. The Customer may stop using the Service, disable auto-renewal, delete the account, or request company deletion. When auto-renewal is disabled, paid access remains active until the end of the paid period.
Account or company deletion is handled according to the Privacy Policy, except data that must be retained by law or is required to protect the Provider's rights.
The Provider may restrict access or terminate the agreement for material breach, illegal content, non-payment, hacking attempts, resource abuse, or actions creating risk for the Platform or other users.
For any questions, you can contact the Provider: