Revised on Feb 12, 2026
Provider – Aleksandr Zhukov, sole proprietor registered in Russia, providing access to the Service under the terms of this agreement.
Customer – an individual, sole proprietor, or legal entity that has accepted the terms of this agreement by performing acceptance.
Service – the cloud platform «Basalt PMS», available at basaltpms.com, designed for managing video production projects.
Subscription – a paid period of access to Service features within the selected Pricing Plan.
Pricing Plan – a set of features and limitations provided to the Customer for a specified fee.
Trial Period – a limited period of free access to paid Service features for evaluation purposes.
The Provider grants the Customer paid access to the cloud service «Basalt PMS» (hereinafter – the Service) for video production project management under the terms of the selected Pricing Plan. This document constitutes a binding agreement upon acceptance by the Customer.
Acceptance of this agreement is recognised upon the Customer completing the following actions: registering an account in the Service and paying for the selected Pricing Plan. Use of the free plan (Base Camp) also constitutes acceptance of applicable terms. Acceptance means the Customer's full and unconditional agreement to all terms of this agreement. The agreement is considered concluded from the moment of acceptance.
The Service provides cloud-based tools for managing the full video production cycle (pre-production, production, post-production), including: project and task management, role-based access control (RBAC), project financial tracking, timecode video comments, cloud file storage, client portal with guest access, analytics and reporting. The specific set of features is determined by the selected Pricing Plan.
The Service is provided in electronic form as cloud-based software (SaaS). Access to the Service is activated instantly upon account registration. Paid features are activated immediately upon payment confirmation. Access is provided via a web browser at basaltpms.com. No physical delivery of goods is performed – all services are provided remotely in electronic form.
Current pricing plans and their costs:
| Plan | Monthly | Quarterly | Yearly |
|---|---|---|---|
| Base Camp | $0 | $0 | $0 |
| Launch | $14.90 | $40.20 | $149.00 |
| Voyager | $29.90 | $80.70 | $299.00 |
| Odyssey | $79.90 | $215.70 | $799.00 |
The Provider reserves the right to change Pricing Plan costs by notifying the Customer at least 30 days in advance. Price changes do not affect the current paid Subscription period.
A trial period of 14 (fourteen) calendar days is provided for the Launch pricing plan. The trial period is granted once per account. During the trial period, the Customer receives full access to the features of the respective Pricing Plan. Upon expiration of the trial period, access to paid features is automatically restricted to the Base Camp plan level unless the Customer has purchased a paid Subscription.
Payment is made in advance for the selected period (monthly, quarterly, or yearly). Payments are processed through the payment system integrated into the Service. The Subscription renews automatically upon expiration of the paid period. The Customer may disable auto-renewal in the account settings at any time before the start of a new period.
The Customer may request a full refund within 14 (fourteen) calendar days from the first Subscription payment, in accordance with the EU Consumer Rights Directive (2011/83/EU). Refunds for subsequent periods are not provided, except in cases of material breach of this agreement by the Provider. Refund requests should be sent via email to: support@basaltpms.com. Refunds are processed using the same payment method within 10 business days.
The Provider undertakes to: ensure Service availability in accordance with the stated SLA level; timely inform the Customer of scheduled maintenance; ensure the safety of the Customer's data in compliance with the GDPR; provide technical support in accordance with the Pricing Plan.
The Customer undertakes to: comply with the terms of this agreement; make timely Subscription payments; not share account credentials with third parties; not use the Service for illegal activities; not take actions aimed at disrupting the Service.
The Provider strives to ensure Service availability at 99.9% uptime during each calendar month. The availability metric excludes: scheduled maintenance with 24-hour prior notice; force majeure circumstances; failures on the part of third parties (hosting providers, internet providers). The Customer is notified of scheduled maintenance via email and/or in-Service notifications.
All exclusive rights to the Service, including source code, design, architecture, and documentation, belong to the Provider. The Customer receives a non-exclusive, non-transferable licence to use the Service during the Subscription period. The Customer retains all rights to content (video materials, scripts, metadata) uploaded to the Service. The Provider does not use the Customer's content for its own purposes and does not share it with third parties without the Customer's consent.
Personal data processing is carried out in accordance with the EU General Data Protection Regulation (GDPR) and the Privacy Policy available at: basaltpms.com/privacy. The Customer acknowledges that the processing of personal data is necessary for the performance of this agreement (GDPR Art. 6(1)(b)).
The Provider is not liable for: indirect damages, lost profits, data loss caused by third-party actions or force majeure; temporary Service unavailability within the stated SLA; the Customer's actions that violate the terms of this agreement. The Provider's aggregate liability under this agreement shall not exceed the amount paid by the Customer for the last 3 (three) months of the Subscription. Nothing in this agreement limits or excludes liability that cannot be limited or excluded under applicable law, including EU consumer protection regulations.
The Provider reserves the right to amend the terms of this agreement. Notice of material changes shall be provided to the Customer at least 30 (thirty) calendar days before the changes take effect, via email and/or in-Service notifications. Continued use of the Service after changes take effect constitutes the Customer's agreement to the new terms. If the Customer does not agree with the changes, they may terminate the agreement as described in Section 17.
All disputes and disagreements arising from the performance of this agreement shall be resolved through negotiation. For consumers in the EU, the European Commission provides an Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr. The pre-trial claim review period is 30 (thirty) calendar days from receipt. Claims should be sent via email to: support@basaltpms.com. If a dispute cannot be resolved through negotiation, it shall be referred to the competent court in accordance with applicable legislation, including mandatory consumer protection rules of the Customer's country of residence.
The agreement is effective indefinitely from the moment of acceptance. The Customer may terminate the agreement at any time by disabling Subscription auto-renewal and ceasing to use the Service. Upon termination, access to paid features is maintained until the end of the paid period. The Provider may terminate the agreement unilaterally in case of material breach by the Customer, with 14 (fourteen) calendar days' notice.
For any questions, you can contact the Provider: